Shipping:

Due to rapid increase in logistics, and unless, there is a special promo; shipping and handling costs will be added to all orders, we are no longer to offer free shipping. All memon® products are shipped with standard (basic) insurance protection within 2-12 business days after we have received the full payment.

The Uncertainty:
Please be advised that we may get some effects on the transit times on the deliveries. Our business is depending on many people in between to bring the products to us and to you. From the manufacturer, overseas customs, logistic companies, US customs and the delivery men and women. We do our best to keep up with our promise for the delivery between 2 to 12 business days, however, if it must delay, please understand of this prior announcement and we are open to a two- way communication. Feel free to contact us for questions.
Attention to all overseas buyers: check with your local government restrictions on the delivery areas first before placing an order. If in doubt, contact us, we will help you to look for the latest information on delivery.

Consultation: We suggest establishing a consultation with us first before making any decision or purchases if you are not sure which Combi, Water, Heating, SUN, or Pool to fit for your house, we need detailed breakdowns of usage/capacity before making a purchase. Please refer it back to our site www.totalharmonywithnature.com and email us the complete data. To obtain this KwH usage data for the Combi, contact your utility provider in your area and have them send it in PDF format and forward it to us (12 months of your total KwH).

We sell and market the premium products and we would like to treat it as such.

No trial period for the products. Therefore, before deciding to purchase the products, read the descriptions of the products or if you are still in doubts, contact us first either by email or phone. All units shipped are sealed in its brand-new package. No refurbished, used, or damaged units are sold. From the manufacturer to the end users. All products had been tested before leaving the manufacturer in Germany.